San Antonio Field Office
300 El Rancho Way
Dilley, TX, 78017
Facility Main Telephone Line: (830) 378-6500
Field Office Main Telephone Line: (210) 283-4750
Contractor Telephone Line (detainee messages): (830) 378-6500
Contact information
If you would like to get information on a detainee at the South Texas Family Residential Center, please call (830) 378-6500 between the hours of 8:00 AM – 10:00 PM.
Please have the following detainee information available:
- First name
- Last name (including hyphenated last names)
- Any aliases the detainee might use
- Date of birth
- Country of birth
Visitation hours:
Visitation hours at the South Texas Family Residential Center are broken out as follows:
Sunday – Saturday
- 8:00 AM to 8:00 PM
Detainees can visit for 60 minutes, but detainees are allowed an unlimited number of visits.
The facility recommends you arrive at least 45 minutes ahead of your scheduled time so you can be processed appropriate through security.
Attorneys can visit clients seven days a week from 7:00 AM to 8:00 PM (including holidays).
View all ICE detention facilities.
ICE ERO facilities where you can post a bond.
For general detainee related questions, call the ICE ERO Information Line: (888) 351-4024
Call now to bond out an ICE detainee: (844) 910-2342
Delivery bonds (i.e., immigration bonds) cannot be posted in-person directly at the South Texas Family Residential Center. Instead, family members or associates can post an immigration bond at any of the 82 ICE-ERO facilities around the country that accept immigration bonds. The closest facility to the South Texas Family Residential Center that accepts immigration bonds is located at 3523 Cross Point Drive, San Antonio, TX 78217. The phone number there is (210) 564-2032. Immigration bonds can be posted Monday-Friday (except holidays) at this facility from 9:00 AM to 3:00 PM. Bonds cannot be posted directly at this facility.
To post an immigration bond for someone detained, you must have a money order, cashier’s check or certified check. If the bond amount exceeds $10,000 and over, you can only pay by single cashier’s check or a certified check. All payments should be made to the “US Department of Homeland Security” or “Immigration and Customs Enforcement.”
If you do not want to post the bond in-person yourself, you can also have a licensed immigration bond agent post the bond for you. For a small fee, ranging from 2% – 10%, an agent can post the bond for you electronically, so that you do not have to travel to the ICE-ERO facility. This process is typically faster and easier than posting a bond yourself.
Does the facility have public parking?
Yes. If you know someone who is detained at South Texas Family Residential Center in Dilley, Texas and you would like to visit them, there is free parking available at the facility.
Can I post a bond for someone who is detained at the South Texas Family Residential Center?
If an immigration judge has set a bond in the immigrant’s case, then yes, you may bond someone out of the South Texas Family Residential Center. See the next question below, regarding the various locations where bonds can physically be posted and processed.
If I am bonding someone out of the South Texas Family Residential Center, do I post the bond there or do I post the bond in another location?
While you can bail someone out of the South Texas Family Residential Center, you cannot post the bond at that facility. The immigration bond must be posted at one of 82 ICE-ERO facilities that accept immigration bonds. The closest facility that accepts immigration bonds is located at 3523 Cross Point Drive, San Antonio, TX 78217. The phone number there is (210) 564-2032.
Contact Us
If you want immediate help locating an ICE detainee, fill out our form and someone will get back to you ASAP.
IF YOU WOULD LIKE INFORMATION ON HOW TO BOND OUT SOMEONE WHO IS IN ICE CUSTODY, PLEASE CONTACT (844) 910-2342.
If you would like to get information on a detainee, please call the Field Office Main Telephone Number, (210) 283-4750.
Please have the following detainee information available:
- First name
- Last name (including hyphenated last names)
- Any aliases the detainee might use
- Date of birth
- Country of birth
If you would like to get in touch with a defendant/detainee, please call the facility’s main number, (830) 378-6500.
Please have the following detainee information available:
- Full name
- Alien Registration Number (A Number)
- Your name and telephone number
Not every ICE detention facility allows you to post an immigration bond in Texas. If you would like to post an immigration bond it must be done at an ICE-ERO facility that accepts immigration bonds.
You can post an immigration bond through a licensed immigration bonding agent. That agent can post a bond for you electronically for any detention facility in Texas and around the US.
Video transcript: If you would like to locate someone who is currently being detained on an immigration violation, you can search on The Center for Immigration Assistance’s website by going to www.cfiaus.com.
